Refund and Returns Policy
Effective Date: 03/08/2023
Thank you for shopping with Buy Ozempic USA (“us”, “we”, or “our”). We are committed to providing you with high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Order Cancellation: If you decide to cancel your order before it has been processed or shipped, you may receive a full refund.
Damaged or Defective Products: If you receive products that are damaged during shipping or are defective, please contact our customer support within [number of days] days of receiving the products. We will provide instructions for returning the products, and upon verification of the issue, we will issue a refund or send a replacement.
Incorrect Product: If you receive the incorrect product(s) as a result of an error on our part, please contact us within [number of days] days of receiving the product. We will arrange for the return of the incorrect item and send you the correct item or issue a refund upon return receipt.
Non-Refundable Items
Certain items are not eligible for a refund, including:
Products that have been opened or used.
Products with expired shelf lives or prescriptions.
Products that are not in their original packaging or have been tampered with.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [customer support email] within [number of days] days of receiving your order. Provide your order number and details of the issue.
Return Authorization: If your request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product(s).
Return the Product: Ship the product(s) back to us using the provided instructions. Make sure to include the RA number on the packaging.
Processing Time: Once we receive the returned product(s) and verify the issue, we will initiate the refund process. Please allow [number of days] days for the refund to be processed.
Refund Method
Refunds will be issued using the same payment method that was used for the original purchase. Please note that it may take a few business days for the refund to reflect on your account, depending on your payment provider.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at [customer support email] or [customer support phone number]. We are here to assist you and ensure your satisfaction.
By making a purchase on our website, you agree to abide by this refund policy.
Last updated: 03/08/2023
